Refund and Returns Policy

Introduction

At Jiary Mart, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return and refund policy to ensure your peace of mind.

Return Eligibility

• Timeframe: You can return most items within 14 days of receipt for a full refund or exchange.
• Condition: To be eligible for a return, items must be unused, in their original packaging, and in the same condition that you received them. Items that are damaged, worn, or altered are not eligible for return.
• Non-Returnable Items: Certain items are non-returnable, including perishable goods, personalized items, and clearance products. For hygiene reasons, certain household items may also be excluded from returns.

How to Initiate a Return

1. Contact Us: Email our customer service team at [Email Address] with your order number, the item(s) you wish to return, and the reason for the return.
2. Receive Return Authorization: Once your return request is approved, you will receive a Return Authorization (RA) number along with return instructions.
3. Ship the Item: Pack the item securely, including all original packaging and accessories. Clearly write the RA number on the package and ship it to the address provided in the return instructions.
4. Return Shipping Costs: Customers are responsible for return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped, defective product).

Refund Process

• Inspection: Once we receive your returned item, it will be inspected to ensure it meets our return eligibility criteria.
• Refund Issuance: If your return is approved, a refund will be issued to your original method of payment. Please allow 5-10 business days for the refund to appear in your account.
• Partial Refunds: In some cases, only partial refunds may be granted (e.g., for items returned more than 14 days after delivery, or items that are not in their original condition).

Exchanges

If you wish to exchange an item for a different size, color, or model, please follow the return process and place a new order for the desired item. We recommend initiating your exchange as soon as possible to ensure availability.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [Email Address]. We will arrange for a replacement or refund at no additional cost to you.

Late or Missing Refunds

If you haven’t received a refund within the expected timeframe, please check your bank account and contact your credit card company, as processing times may vary. If you’ve done all of this and still haven’t received your refund.